Seymour Duncan stands firmly behind the quality of their products. During the first three weeks after your purchase, if you're not 100% satisfied with the sound of your pickup, you can exchange it through Duncan's 21 Day "Real World" Exchange Policy. Any factory defective product will be repaired or replaced at Duncan's discretion.

Seymour Duncan will not accept an exchange if they determine the pickup has been abused. Any physical modifications, for example, changing the original wire set up, removing tape from the pickup, damaging the bottom plate in any way, or smashing your guitar into the drum kit will void the warranty. Pickups that have excessive cosmetic damage cannot be returned. Other restrictions may apply.

Each return must have a Returned Merchandise Authorization (RMA) number, and must be shipped freight prepaid to Duncan with the RMA number clearly marked on the outside of the shipping box. Any packages shipped to Seymour Duncan without a visible RMA number will be refused and returned freight collect to the sender. To receive an RMA number, please call Duncan's customer service line at 805.964.9610 during business hours (Pacific Time). The original, dated sales receipt must accompany each return showing that the pickup was purchased from an authorized USA Seymour Duncan dealer within three weeks from the issuance of the RMA number. Please allow up to three weeks for your 21 Day or factory defective exchange to be processed.